The pangs of Over-Tourism

The term “overtourism” is a new one and denotes the phenomenon of a popular destination or sight becoming overrun with tourists in an unsustainable way. We have seen it occur across Asia for much longer than the word has been commonplace, and the reality of it looms large as tourism continues to grow on a global scale. But whose fault is it?

Having acknowledged the issue earlier than most, a British travel company has come up with a list of offenders that includes the expected as well as the unexpected. Those belonging to the former camp include: airlines, which have transformed countless holiday hotspots into honeypots by offering affordable flights without a thought to the environmental costs involved; cruise lines, which have been accused of not only polluting the atmosphere but also giving little – financially or otherwise – to the ports at which they call; tourist boards, which for too long have been concerned with volume over value; and, of course, travellers themselves.

Among the more unusual suspects, however, is the United Nations World Tourism Organisation, nominated for having stated that, “Tourism is not the enemy. Growth is not the enemy, numbers are not the enemy. It’s how we manage growth that matters,” in response to anti-tourism protests in Barcelona, Spain, last year. Arguably, in the case of overtourism, both tourism and growth are the enemy, something that a leading global institution would do well to admit.

The media is also singled out, “mainly because they are resistant to publishing negative stories on their travel pages.” The best beach articles declaring the top 10 Instagram spots are hackneyed, repetitive and guilty of funnelling travellers to the same tiring destinations. Travel publishers, editors and writers could also be pulled up for not acknowledging the issue of overtourism until it becomes impossible to ignore.

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Blockchain in Travel

Blockchain enables a community to formulate and implement its own economic rules, hence the rise of crypto currencies like bitcoin, which for the most part sidestep government regulations. This is done in part through the digital tokenization of a commodity, real or virtual, connected to a smart contract that defines when and how value is transferred or realized.

With crypto currencies, the commodity is a financial token whose value is typically measured against government-backed currencies. Hospitality technologies now want to create a token and smart contract linked to a specific room in a specific hotel on a specific date and a platform marketplace where rooms can be bought and sold using an interface similar to what is currently displayed by OTAs.

Although the value will float, it would likely do so with more stability than bitcoin because it is backed by something tangible: a reservation.

Once the room is purchased on the platform, it can be occupied by the buyer or resold, either by a prospective guest whose plans have changed or by a speculator hoping to resell the room at a profit. The speculator can be, as examples, an individual, a meetings or wedding planner, an online or offline travel agency, a tour operator or a festival organizer.

The benefit for hotels is that it frees them from dependency on OTAs and enables them to operate with the same benefits as a vacation club, with income guaranteed for a room that could later be traded, resold or even go unoccupied.

The platform will be enormously disruptive to OTAs and it will free hotels from the temptation to sell inventory at significant discounts to OTAs and will provide flexibility to travellers who might otherwise face losses from cancellation penalties.

This system will reduce the cost to hotel owners from as high as 25% of a room’s rate — an estimate of OTA costs — down to 2.5%.

This platform has the potential to disrupt the hotel brands themselves, and possibly even home-sharing companies like Airbnb, by providing a cheaper form of third-party distribution for owners of hotels and homes/apartments/spare rooms.

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Alexa for Hospitality

Alexa for Hospitality is designed to bring Amazon’s voice assistant technology to everything from chain hotels to vacation rentals.

The system can be customized to include key guest information, like checkout time or pool hours; allows guests to request services like housekeeping or room service; and can be configured to control “smart” hotel room functions, like adjusting the thermostat or raising the blinds.

Marriott is Amazon’s launch partner on the new platform, which is notable not only for the potential scale of this rollout, but also because the hotelier had been testing both Siri and Alexa devices ahead of today’s news.

According to Amazon, Marriott International will introduce the new Alexa experience at select properties in Marriott Hotels, Westin Hotels & Resorts, St. Regis Hotels & Resorts, Aloft Hotels, and Autograph Collection Hotels starting this summer.

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Fake Hotel Websites Conning Holiday-Makers

The rise of fake hotels is a phenomenon that has left both consumers and OTAs frustrated and out of pocket.

In recent months, the travel industry has witnessed a tidal wave of fake chalet websites, with one website, Alps-stay.com, conning unsuspecting holiday-makers out of tens of thousands of euros.

It’s no wonder fraudsters are targeting consumers booking holidays – hotels in Europe saw an increase in bookings of 6% in 2017 compared to 2016. However, it’s not just consumers suffering the monetary blows, OTAs are too.

How? A fraudster will list a fake hotel and then use stolen credit cards to make a booking via the OTA’s website. The OTA will then receive chargebacks for bookings after making a payment to the fake hotel. By this point, the fraudster will have withdrawn all the funds paid by the OTA and won’t respond to any contact attempts, leaving the OTA with a financial loss.

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RevPAR growth translated into profits

Hotel profitability is the primary measure of success for hotel owners, managers and operators. However, revenue and top-line data continue to be the focus of the industry.

There is, however, a clear relationship between top-line performance (RevPAR) and overall profitability (gross operating profit per available room). While examining the relationship between revenue growth and profit growth, generally, profit growth tends to be between 1.5 and 2.0 times the growth in revenue. So a 10% increase in revenues equates to a 15%-20% increase in profits (GOPPAR). Currently, with profit margins near peak levels and significant profit growth tough to come by, this ratio tends to be lower than in past years. If we look at individual hotel performance growth, the relationship is immediately apparent.

In addition to looking at percentage growth, we can also examine absolute growth in revenues. GOPPAR is a function of RevPAR growth. The correlation is much higher when looking at absolute RevPAR and GOPPAR growth.

For every rupee increase in RevPAR, full-service hotels see an increase in GOPPAR. There is also a fixed element in this relationship. The constant tells us that for a static RevPAR, GOPPAR actually decreases. This demonstrates the rising levels of operational costs, like labour costs, HLP costs, F&B Costs, R&M Costs, etc.

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