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Guest service professionals often focus on their speaking ability believing that this entails good communication. While the ability to speak well is a necessary component, the ability to listen is equally as important to successful communication.
Hospitality Paradigm's full-day session on communication covers facets of communication i.e. verbal and non-verbal, written and listening, top-down, bottom-up, grapevine, etc.
Filters in communication differ from individual to individual and awareness is the first step to effecting better communication.
I'm Listening helps participants reflect on how their personal filters distort their communication style.